Online Shopping Through
FamousFoods.com
We have partnered with FamousFoods.com to provide a convenient online
shopping option for our customers. FamousFoods.com was selected as our
partner because of their commitment to good old fashioned customer service,
and the environment. To that end, FamousFoods.com is dedicated to making
quick deliveries, keeping products in-stock, using recyclable and
biodegradable packing materials whenever possible, and ensuring that your
natural, organic, ethnic and specialty food buying experience is a great
one. Please read on for more information about FamousFoods.com, and
frequently asked questions about ordering from our site.
• Shopping FAQs
• Ordering FAQs
• Shipping FAQs
• Return FAQs
• Security FAQs / Privacy Policy
FamousFoods.com’s Online Support Team is
dedicated to providing quality assistance to our customers. We offer support
by phone, email, and fax. It is our policy to reply to customers email
requests, if not immediately, within one business day. We are dedicated to
communicating and responding to our customers in a timely manner.
| Phone | 1-866-646-4266 (toll free) |
| Fax | 1-508-997-8357 |
| CustomerCare@BlueMarbleBrandsShop.com | |
| Hours | 8:30am-5:00pm (EST M-F) |
| Toll free phone orders | If you prefer to place your order by phone, you can call us
toll-free 1-866-646-4266 (Mon-Fri) between the hours of 8:30am - 5:00pm
Eastern Standard time. We will be happy to take your order by phone. |
| Address | FamousFoods.com 376 Nash Rd New Bedford, MA 02746 |
If you prefer to place your order by phone, you can call us toll-free 1-866-646-4266 (Mon-Fri) between the hours of 8:30am - 5:00pm Eastern Standard time. We will be happy to take your order by phone.
Shipping Rates and
Options
All shipping methods including Ground, 3-Day Select, 2nd-day Air and Next
Day Air Saver are calculated based on weight and destination. See the chart
below for approximate base level shipping costs. Actual shipping costs can
be
| Shipping to all 50 states | |
| Ground |
Approximately $6.95/first
pound + $0.35/each additional pound Actual shipping charges may be lower or higher based on your location. Please check the cart for accurate information. |
| 3-Day select |
Approximately $9.50/first
pound + $1.05/each additional pound Actual shipping charges may be lower or higher based on your location. Pease check the cart for accurate information. |
| 2nd Day Air |
Approximately
$11.50/first pound + $1.50/each additional pound Actual shipping charges may be lower or higher based on your location. Pease check the cart for accurate information. |
| Next Day |
Approximately
$24.50/first pound + $2.30/each additional pound Actual shipping charges may be lower or higher based on your location. Please check the cart for accurate information. |
Weight of the product is approximate and includes the weight of the box and packing materials used in shipping.
Frequently Asked Questions – Shopping
Can I add items to my cart from your other
natural, organic, ethnic, and specialty food brands?
Yes, our partnership with FamousFoods.com allows you to shop across
our entire family of brands while conveniently checking out from one unified
shopping cart. Below you will find a list of other fine natural organic
ethnic and specialty food brands:
woodstock-farms.com |
risingmoon.com |
harvest-bay.com |
orgbaby.com |
nantucketoffshore.com |
loriva.com
coolfruits.com |
mediterraneanorganic.com |
ahlaska.com
Frequently Asked Questions -- Ordering
How will I know that my order has been
received and shipped?
You will receive a confirmation email shortly after you submit your
order from
CustomerCare@BlueMarbleBrandsShop.com. When your order ships, you will
receive a second email that includes a tracking number so you may track the
progress of your order.
What will appear on my credit card statement?
You will see a charge from “FamousFoods” on your monthly statement.
Which credit cards do you accept?
We accept Visa, Mastercard, Discover & American Express
Frequently Asked
Questions -- Shipping
Your order is processed immediately and usually shipped (M-F) within 24
hours in most cases. Many times your order is shipped the same day we
receive it.
Do you ship to Hawaii, Alaska or Puerto Rico, the US Virgin Islands,
Canada and APO Boxes?
We do ship to Alaska and Hawaii, For shipping options to APO Boxes
Puerto Rico, The US Virgin Islands, Canada and other international locations
please contact our Customer Service Department by calling 1-866-646-4266 or
emailing
CustomerCare@BlueMarbleBrandsShop.com
Will I be able to track the progress of my
shipment?
Yes! You will receive an email to let you know that we have received
and are preparing your order for shipment. As soon as your package leaves
our building you will receive another email with a tracking number to allow
you to track your organic, natural, ethnic and specialty foods as they make
their way to your doorstep.
How long will it take to process my order
before it is shipped?
We make every effort to ship your order within one business day,
many times orders received in the morning are shipped out the same day we
receive them.
How long will it take for my package to
arrive once it has left your warehouse?
If you have selected Standard Ground Shipping please use this chart
for the approximate time in transit from our warehouse in Massachusetts.
*Please note that we are not responsible for delays in shipment outside of
our control (i.e. snow), an incorrect shipping address or if you are not
available to accept your delivery.
Return Policy
A problem with your order?
In the event of any questions or problems with your order or if the
product received was defective or damaged please contact our Customer
Service Department immediately upon receipt. We will make every effort to
resolve the problem as quickly as possible. 1-866-646-4266 (toll free)
How do I return a package?
If you need to return your merchandise, please contact us within 10 days
of receipt by calling 1-866-646-4266 or by emailing
CustomerCare@BlueMarbleBrandsShop.com. Our customer service department
will provide you with a Return Authorization Number and instructions on how
to ship your merchandise back to us for a prompt refund.
We offer a 10-DAY return policy on all of our products in new and unused
condition for a refund of the purchase price less the cost of shipping. (If
your item came with a free gift, the gift must also be returned in new,
unused condition to receive a full refund). For your protection, please ship
the item, along with a copy of the packing slip, by a method that is insured
and traceable, to the following address.
|
Ship all returns to: Returns |
All returns should be shipped directly to FamousFoods.com. Items that are not in new condition or have been used will not be accepted for refund or exchange.
Privacy Policy
At FamousFoods.com we are committed to protecting your privacy. Please read
on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, phone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new products, store sales and recipes we think you may enjoy. You may choose not to receive future promotional emails at check out.
How do you protect customer information?
When you place orders, we offer the use of a secure server. The secure
server software (SSL) encrypts all information you input before it is sent
to us. Furthermore, all of the customer data we collect is protected against
unauthorized access and our shopping cart is protected and verified by
COMODO
| SSL |
What about "cookies"?
"Cookies" are small pieces of information that are stored by your
browser on your computer's hard drive. Our cookies do not contain any
personally identifying information, but they do enable us to store items in
your shopping cart between visits. Most Web browsers automatically accept
cookies, but you can usually change your browser to prevent that.
Will you disclose the information you collect to outside parties?
We do not sell, trade, or rent your personal information to others.
Period. Other online stores do it - we don’t.
In summary
We are committed to protecting your privacy. We use non-identifying and
aggregate information (not personal information) that we collect on the site
to make shopping easier and to enhance your overall shopping experience. We
hope we have succeeded.
AH!LASKA®, Cool Fruits®, Harvest Bay®, Loriva®, Mediterranean Organic™,
Moosewood®, Nantucket Off-Shore®, Organic Baby™, Rising Moon Organic®, Tumaro's®,
&
Woodstock Farms® are marks owned by Blue Marble Brands™.